Y11d Privacy Policy — How We Protect Your Information
User privacy is a top priority at y11d. This document explains in detail how we collect, use, store, and protect your personal data as a platform user in Malaysia.
Information We Collect
When you register and use the y11d platform, we collect several categories of information to ensure the service runs smoothly and securely. This includes account information such as your full name, email address, phone number, and login credentials provided during registration. All of this information is required to verify your identity and allow us to provide secure access to the platform.
We also collect device and browser information, including device type, operating system, IP address, browser type and session data generated during your use of the platform. This information is used to detect unauthorised access, optimise platform performance across different devices and resolve technical issues more efficiently. y11d does not permanently store your device information unless there is a clear security requirement to do so.
Payment information such as bank account numbers, account holder names and transaction records in MYR is also collected during the deposit and withdrawal process. This financial data is processed through encrypted payment channels and is not stored directly in y11d's core systems. We use third-party payment processors that comply with international security standards to handle all MYR transactions.
Usage data such as games played, session duration, betting history, and platform interactions are also recorded automatically. This information helps us understand user behaviour, improve the playing experience, and provide more relevant recommendations. All usage data is processed in aggregate and is not linked to your personal identity without legitimate cause.
- Account & identity information
- Device & browser data
- Payment information (MYR)
- Deposit & withdrawal transaction records
- Usage data & game session data
- Cookies & session tracking data
How Your Data is Used
Y11d uses user information only for legitimate purposes directly related to platform operations.
Personal data is used to create, verify and manage your account on the y11d platform. This includes the login process, two-factor authentication, password recovery and updating your profile information as needed.
Financial information is used solely to process deposits and withdrawals in MYR securely. y11d ensures every transaction is verified and matched against the identity of the legitimate account holder before it is approved.
Usage data is analysed in aggregate to identify areas for improvement, develop new features and ensure platform performance remains stable across all device types, including Android and iOS smartphones.
Cookies & Tracking Technologies
Y11d uses cookies and similar tracking technologies to enhance the user experience on the platform. Session cookies are used to maintain your logged-in status throughout an active session, while preference cookies store your language and display settings so you don't need to reconfigure them each time you visit.
Analytics cookies are used to understand how users interact with the platform — which pages are visited most often and where users encounter difficulties. This helps the y11d technical team make better-informed decisions about product improvements. Analytics cookies do not contain any personally identifiable information.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain platform functions, including the ability to stay logged in. y11d recommends keeping session and security cookies active for the best user experience.
Data Storage & Security
All y11d user data is stored on servers protected with high-level encryption. Access to personal data is granted only to staff who require it to carry out their duties, and all access is logged for security audit purposes.
Y11d uses industry-standard security protocols, including encryption in transit (SSL/TLS) and encryption at rest. Our systems are also protected by firewalls and intrusion detection systems that are continuously monitored to detect and prevent unauthorised access.
In the unlikely event of a data breach, y11d is committed to notifying affected users within a reasonable timeframe and taking immediate steps to contain the damage. Users are advised to always use strong passwords and never share their login credentials with anyone.
Sharing Information with Third Parties
Y11d does not sell, rent, or disclose users' personal information to any third party for marketing or commercial purposes. User information is only shared in strictly limited situations permitted by law — such as with licensed payment processors to facilitate MYR transactions, or with regulatory authorities and law enforcement when required by a court order or applicable Malaysian law.
Third-party service providers engaged by y11d — including payment processors and technical infrastructure providers — are bound by strict confidentiality agreements and are only permitted to use shared data for purposes specified in their service contracts. y11d periodically monitors compliance among these third-party providers.
In the event of a company merger, acquisition, or asset sale, user information may be transferred as part of the business assets. In such circumstances, y11d will notify users in advance and ensure that the receiving party is bound by data protection obligations that are equivalent or more stringent.
Your Rights as a User
Every y11d user has clearly defined rights regarding their personal data, in line with good data protection principles.
You have the right to request a copy of the personal information we hold about you at any time. Access requests can be submitted by email to the y11d support team, and we will process your request within a reasonable timeframe. Information will be provided in a clear, readable format.
If you find that personal information y11d holds about you is inaccurate or out of date, you have the right to request a correction. Basic details can be updated directly through your account settings, or you may contact our support team for more complex corrections that require additional verification.
You have the right to request deletion of your personal data upon account closure, subject to record-keeping obligations required under Malaysian law. Financial transaction records, for example, may need to be retained for a minimum period stipulated by regulatory authorities before they can be permanently deleted.
Privacy Policy Changes
Y11d reserves the right to update or amend this privacy policy at any time to reflect changes in operational practices, legal requirements or platform improvements. Users will be notified of any material changes via an on-platform notice or email to your registered address at least seven days before the changes take effect.
Users are encouraged to review this page periodically to stay informed of the latest applicable version of the privacy policy. Continued use of the y11d platform following any posted policy changes will be considered acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account.
How to Contact Privacy Support
If you have any questions, concerns or complaints regarding how y11d handles your personal data, we encourage you to reach out to our support team directly. We are committed to providing clear and accurate responses within a reasonable timeframe.
You can contact the y11d privacy team by email at [email protected] with "Privacy Enquiry" in the subject line. Our team will respond within 24 to 48 business hours. For general questions about the platform, please visit the FAQ first, as many common questions are already answered there.
Play with Confidence on a Secure Platform
Y11d is built with privacy as a foundation, not an afterthought. Every decision we make about data handling puts the interests and safety of our Malaysian users first. We believe user trust is our most valuable asset, and we work hard every day to maintain it.
If you have any further questions about platform security or would like to learn more about Responsible Gaming and Terms & Conditions , all information is available on the platform. Our support team is also on hand to assist via email at [email protected].
- No data sales to advertisers
- SSL encryption across all pages
- Data access & deletion rights guaranteed
- Licensed MYR payment processors
- Immediate notification in the event of a data incident